Support

Email is the way to reach us

support@mbohq.com reaches a monitored mailbox. We answer it, usually well inside the 30 days we commit to below.

There is deliberately no contact form on this site. MBO LLC operates no website account, no newsletter and no collection form of any kind — the only way we hold your information is if you choose to email us, and then we hold only what you wrote.

If your question is about a BEASTYA account

Include the player ID. You will find it in the game at Settings → Account. It is the only way we can identify an account: we hold no names, no postal addresses and no phone numbers, and for most sign-in methods we hold no email address either.

Without it we usually cannot find the account, and that is a direct consequence of collecting as little as possible.

Parents and guardians

A parent or guardian may contact us at any time to review what is stored for their child's account, have it deleted, or refuse any further collection. We respond within 30 days.

You can also delete the account yourself from inside the game, at Settings → Account → Delete Account. Deletion is immediate and permanent — the save, the collection and the sign-in record all go, and nothing is kept in reserve.

Our Privacy Policy sets out the full process at section 6.

Response times

We aim to reply within a few days and commit to 30 days at the outside. Post and voicemail reach us more slowly than email; anything about an account is easier to resolve by email because of the player ID.

Reaching MBO LLC

Email · support@mbohq.com

Post · MBO LLC, 522 W Riverside Ave Ste N, Spokane, WA 99201, United States

Telephone · (501) 238-3919

The postal address and telephone number are published because children's privacy law requires an operator to list them. Email is answered fastest.